Toll Free: 800.328.8368 Phone: 512.328.5221

Stay informed. Learn about our policies for deposits & payments, and cancellations & refunds.

 
DEPOSIT & PAYMENT POLICIES
 
For all Domestic tours (United States & Canada)
The deposit for tours to the United States & Canada is $500 per person. If you prefer to pay your deposit using a credit card, the deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Full payment of the tour fee is due 150 days prior to the tour departure date.
 
For International tours
The deposit for International tours is $1000 per person. Please refer to the detailed itinerary for specific deposit and payment information. If you prefer to pay your deposit using a credit card, the deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Full payment of the tour fee is due 150 days prior to the tour departure date.
 
Cruises and special departures
Each cruise and special departure has its own deposit and payment policy. If you prefer to pay the initial deposit using a credit card, your deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your initial deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Full payment due date varies by departure. Please call the VENT office, 800.328.VENT (8368) or 512.328.5221, or refer to the detailed itinerary for more information.
 
CANCELLATION & REFUND POLICIES

CANCELLATION BY PARTICIPANT
For all Domestic tours (United States & Canada)
Refunds are made according to the following schedule: If cancellation is made 180 days or more before the tour departure date, a cancellation fee of $250 per person will be charged unless the deposit is transferred to a new registration for another VENT tour that will operate within the next 12 months, in which case the cancellation fee will be $100 per person. If cancellation is made between 179 and 151 days before departure date, the deposit is not refundable, but any payments covering the balance of the fee will be refunded. If cancellation is made fewer than 150 days before departure date, no refund is available. This policy and fee schedule also applies to pre- and post-tour extensions.
 
For International tour prices of $9994 or less
Refunds are made according to the following schedule: If cancellation is made 180 days or more before the tour departure date, a cancellation fee of $500 per person will be charged unless the deposit is transferred to a new registration for another VENT tour that will operate within the next 12 months, in which case the cancellation fee will be $100 per person. If cancellation is made between 179 and 151 days before departure date, the deposit is not refundable, but any payments covering the balance of the fee will be refunded. If cancellation is made fewer than 150 days before departure date, no refund is available. This policy and fee schedule also applies to pre- and post-tour extensions.
 
For International tour prices of more than $9994
Refunds are made according to the following schedule: If cancellation is made 210 days or more before the tour departure date, a cancellation fee of $500 per person will be charged unless the deposit is transferred to a new registration for another VENT tour that will operate within the next 12 months, in which case the cancellation fee will be $100 per person. If cancellation is made between 209 and 151 days before departure date, the deposits are not refundable, but any payments covering the balance of the fee will be refunded. If cancellation is made fewer than 150 days before departure date, no refund is available.
 
Cruises and Special Departures
Each cruise and special departure has its own cancellation policy. Please contact the VENT office or refer to the detailed itinerary for more information.
 
CANCELLATION BY VENT

If VENT cancels a tour prior to departure without cause or good reason, VENT will provide the participant a full refund, which will constitute full settlement to the participant.

If VENT cancels or delays a tour or any portion of a tour as a result of any Force Majeure event, VENT will use its reasonable best efforts to refund any payments on the balance of the tour fee to participant; provided that, VENT will have no obligation to provide a participant with a refund and will not be liable or responsible to a participant, nor be deemed to have defaulted under or breached any applicable agreement, for any failure or delay in fulfilling or performing any term of such agreement. A “Force Majeure” event means any act beyond VENT’s control, including, without limitation, the following: (a) acts of God; (b) flood, fire, earthquake, hurricane, epidemic, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law or actions; (e) embargoes or blockades; (f) national or regional emergency; (g) strikes, labor stoppages, labor slowdowns or other industrial disturbances; (h) shortage of adequate power or transportation facilities; and (i) any other similar events or circumstances beyond the control of VENT.

This VENT Cancellation & Refunds policy does not apply to air tickets purchased through VENT or to any special arrangements, such as additional hotel nights, that fall outside of the services described in the tour itinerary.

Victor Emanuel Nature Tours is not a participant in the California Travel Consumer Restitution Fund. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Travelers in the amount of $50,000. CST #2014998-50.

We strongly recommend the purchase of travel insurance to protect yourself.